Shipping policy

Shipping Policy

Order processing times

Allow 1 to 2 business days for your order to be processed and dispatched after it is confirmed.

Estimated delivery times

At Velora we ship directly from our production site, with no intermediate warehouse. That means shorter journeys, less unnecessary CO2, and products that arrive in perfect condition.

Our products are in high demand and are released in limited runs. In rare cases this can lead to slightly longer times. We do everything we can to process every order as quickly as possible, and if your delivery is going to be delayed we will of course tell you.

Please also note that during peak periods carriers can experience delays in transit times and tracking updates that are outside our control. On international shipments, unforeseen customs processing can also extend the total time beyond the estimates above.

Duties and import charges

Orders may be subject to import duties, taxes or customs handling fees set by the destination country. These charges are not included in the price at checkout and are the responsibility of the recipient. Customs rules vary widely between countries, so check with your local customs office if you are unsure what to expect.

Order changes and shipping information

It is the customer's responsibility to make sure the delivery details entered at checkout are correct and complete. Incomplete or incorrect information can delay processing or lead to the order being cancelled. If we spot a problem, our customer service will contact you by email within 3 business days to confirm your details. If we do not hear back within that time, we reserve the right to cancel the order.

If you notice a mistake in your shipping information, contact us within 24 hours of ordering at murphy@velora-com.store. We will do what we can to make the correction. After that we cannot guarantee changes, as the order may already be in processing.

Delayed delivery

At Velora we do everything we can to get your order to you on time and in good condition. Delays can still happen for reasons outside our control.

That includes disruption at our carrier partners: weather, logistics interruptions or exceptional parcel volumes. In those situations we work closely with the carrier concerned to get your parcel delivered as quickly as possible. During periods of high demand, temporary bottlenecks can also appear. We do our best to keep you informed if your order is affected.

Velora cannot be held responsible for delays caused by external factors. We cannot guarantee a specific delivery date, but we remain available to keep you updated and to help resolve any problem.

Item not received

If your order is marked as delivered but you have not received it, we recommend contacting the carrier directly first. Once the parcel is in their hands we no longer have direct influence over the rest of the journey.

If the problem persists, contact us at murphy@velora-com.store. We take every case seriously and will do everything we can to find you a solution quickly.

In rare cases, technical problems at the carrier can cause missing or delayed tracking updates. If you have not received your parcel despite the absence of tracking information, do get in touch and we will help you as fast as we can.